We are a Korea- and Japan-based brand that offers international shipping.All orders are shipped via EMS, so please make sure to check your tracking number on our website and monitor the delivery status to avoid the package being returned to us.If a package is returned to us without prior notice, please note that only the product cost (excluding shipping fees) will be refunded.Exchanges or returns are generally not available unless there is a defect with the item, as international reshipment is difficult. We kindly ask for your understanding and recommend keeping this in mind before placing your order.